Have Questions? Below are answers to the most commonly asked questions related to ordering from


Online Ordering FAQs


Privacy & Security FAQs


My Account FAQs


eNewsletter FAQs


Product Reviews FAQs


Facebook FAQ


Online Ordering FAQs

How do I place an order? 

To order a product, visit its product page. Next to the item's price, enter your desired quantity and select the red ADD TO CART button. When a product is added to your cart, you will see a pop-up notification on the top right-hand corner of your screen, underneath the red CHECKOUT button.

Above the red CHECKOUT button, you will see “YOUR CART,” along with the number of items currently in your cart as well as the total cost of your current order (before shipping). Hover over the cart with your mouse to bring up the Mini Cart, which provides a more detailed summary of the products you wish to purchase, including images and product names.

When you are finished shopping, or if you would like to edit your cart, you may click on the red CHECKOUT button. This action will bring you to your Shopping Cart.

From your Shopping Cart, you may edit the quantity of each product you wish to buy, calculate estimated shipping costs to your zip code, and enter any coupon codes or gift cards you may wish to apply to your order. You’ll also be able to view any applicable sales tax, the estimated delivery time, and your order's subtotal.

Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 3 months. If you wish to continue shopping, simply click the blue CONTINUE SHOPPING button.

If you are ready to proceed with your order, you may checkout one of three ways: click the red PROCEED TO CHECKOUT button to use our 3-step Secured Checkout system, or checkout using PayPal, or checkout using Amazon.

If you click PROCEED TO CHECKOUT, you will be taken to our 3-step 100% secured checkout process encrypted by the Comodo® SSL Certificate. Here you will be able to check out as a guest or a registered user. For more information, visit our Privacy & Security Section.

As a registered user, your checkout process will be even faster and more convenient, because your shipping and billing addresses will be readily available. You will also have easy access to past orders and the ability to reorder. Best of all, you will receive rewards points for every order. Rewards points are good for discounts on your future purchases. Please visit the My Account FAQs section for more info.

During checkout, your order is confirmed and you are billed, starting the process that fulfills the order and ships the products to your desired location.

When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing addresses, billing information (including the last four digits of your card), products that were purchased, and total charge. An email confirming the transaction will be sent to the email address that you provided during checkout.

If you choose Paypal checkout, a Thank You screen appears. Paypal will then send an Order Confirmation to the email address you provided.

If you choose Amazon checkout, a Thank You screen appears. Amazon will then send an Order Confirmation to the email address you provided.

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How do I pay for my order? accepts the following payment methods:

Credit Cards:

  • American Express
  • MasterCard
  • Visa
  • Discover

Debit Cards:

  • MasterCard
  • Visa
BrainTree Commodo

All transactions will be charged in U.S. Dollars.

Enjoy 100% Secure Shopping.

Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.

So go ahead and start shopping knowing your transactions are safe and secure.

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How do I track my order? offers you the capability to track your order. Simply enter your order number at the track your order page and you will receive the most up to date information on the status of your order.

If your tracking status isn't immediately available, please check again later. You will receive a confirmation email when your order is shipped to you.

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What if I do not receive my order within the estimated delivery time frame? 

Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at 855-5-VICTOR.

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What do I do if my merchandise arrives broken or damaged from the carrier? 

If you receive you order and it is damaged by the delivery company, refuse delivery (if possible) and call 855-5-VICTOR

For more details, please visit our return policy page.

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Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive? 

Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the the next business day or 2nd business day from the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well.

Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others.

As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days.

For more details, please visit our shipping information page.

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How do I redeem a coupon? 

Periodically, may run percentage (%) discount promotions, dollar ($) off discount promotions and shipping promotions that require you to enter a coupon code.

To redeem your coupon, just enter the coupon code at the promotional code section of the shopping cart. The discount will automatically display after you enter the coupon code.

Coupons cannot be combined with any other promotions such as the 15% off discount offered to first time eNewsletter members.

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Do I have to pay taxes for my order? collects sales tax for online orders in the United States.

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Why am I being told an item cannot be shipped to me? 

Due to EPA or PMRA regulations some items may not be shipped to all states or Canadian provinces. If an item is regulated in your state/province, you will be able to see the following state regulation note on the product detail page:

CANNOT ship to States:


CANNOT ship to Provinces:


You will still be able to add it to your cart but if the zip/postal code you enter at the moment of checkout belongs to a restricted state/province for the product you are trying to order, you will get an error message and the item will be automatically deleted from your cart when you proceed to checkout.

At that point you have the following options:

1) You order a similar product that is not regulated in your state/province

2) You change your zip/postal code and ship it to a different state/province

If you decide to change your zip/postal code at Step 2 of check out - Shipping Information, and the new zip/postal code belongs to a restricted state/province, the check out process will stop and you will be re-directed to your cart.

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Privacy & Security FAQs

Is my information secured? 


Yes. Your information is secured with Comodo Security.

When you place an order with us, you can feel confident that your credit card and personal information is protected by a 128-bit SSL encryption from Cyber Source.

For more details, please visit our Privacy & Security Section.

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Is info I enter in My Account secured? 

YES! My Account and all sections within it are also 100% secured by the 128-bit SSL encryption, keeping your saved profile, shipping address, billing address, credit card information and order history are safe. Your credit card number is stored by CyberSources's "The Vault" feature, never in our servers.

Enjoy 100% Secure Shopping. Your credit card information is 100% secured by CyberSouce in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.

For more details, please visit our Privacy & Security Section.

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My Account FAQs

Why should I sign-up for My Account? 

My Account Benefits

If you plan on coming back and making future purchases, you will find creating an account with very useful. When you register with, you will have the luxury of a fast and easy checkout, access to past orders with the ability to reorder, and the benefit of reward points that are good for future discounts with every purchase you make through

An account will make the transaction process smoother as certain information (name, address, etc.) will be stored at Any information that you enter into My Account will be accessible only by you as the entire section is password-protected. All data stored in this section is confidential and will not be shared with or sold to any third parties. For more details, please review the Privacy Policy.

My Account will allow you to create wish lists and alerts and to access past orders. While you are creating your profile, you can select to opt-in for the eNewsletter, which provides valuable tips and advice, as well as special coupons and promotions. In addition, you will receive 15% off of your first order for being an eNewsletter subscriber. An account will also allow you to earn and redeem reward points, learn more about reward points »

An additional benefit of having a My Account is free return shipping on any orders that do not meet your expectations according to our return policy.

An account is not required to place an order with

My Account is designed to create a more satisfactory shopping experience for you.

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How do I sign-up for My Account? 

To create an account with us, just select “Sign In/Register” on the top of the page, and sign up by providing your user name, email address and a case sensitive password consisting of 7-10 characters. You may also choose to opt-in/out the eNewsletter under My Profile, and provide us with some demographic information that would help us tailor our offers and communications to your interests. Being an eNewsletter subscriber will also reward you with 15% off of your first order.

Once your account is created, you can provide multiple shipping and billing addresses, which will simplify your checkout process.

You have the option of making purchases with or without an account. If purchases are made without an account, your information will have to be reentered every time you return to to make purchases.

My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us.  Your credit card number is stored by Braintree's "The Vault" feature and never in our servers for your peace of mind.

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How do I log-in into My Account? 

There are two ways you can login to your account. You can either click the Sign in/ Register link at the top right-hand corner of any page, or you can login once you begin the checkout process, after reviewing your cart. Once you select one of these options, simply enter your username and password in the provided fields.

Should you lose or forget your password, click on "Forgot Password," enter your ID (email address) and a temporary password will be emailed to you.

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How do I create a Wish List? 

If you have signed up for My Account, you may set up a Wish List for future purchases just click on the Add to Wish List button at the product detail page.

You may access your Wish List at any point in time from My Account without obligation to buy.

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What if I created my account with an incorrect email address? 

Your e-mail address is your Login ID. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to create your account is incorrect, you will need to create another account with the correct address.

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eNewsletter FAQs 

Why should I sign up for the eNewsletter? 

The eNewsletter provides information and tips specific to your interests.

You may set your preferences on any of the following categories that interest you: Mole & Gopher Control, Rat & Mouse Control, New Products,The Latest in Pest Control News, and well as Exclusive Offers.

Also, by signing-up for the eNewsletter, you will be among the first to know about special offers, new product launches and more!

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Do I get any discounts for being a eNewsletter member? 

YES! By signing up for the eNewsletter, you will receive member only discounts for your online purchases as well as 15% off on your first order (as of 9/15/2015, the 10% discount for all online orders has been replaced with 15% off first order and reward points earned on all purchases). If you are logged-in, the discount will automatically display in your cart. Otherwise, just enter your email address and you'll see it during checkout.

The eNewsletter discount may not be combined with any other coupon or discount. You will have the choice to use your standard eNewsletter discount or another coupon, whichever offers a higher discount. Coupons cannot be combined with any other promotion.

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Will my inbox be hit with a ton of "junk" mail? 

NO! Our goal is to deliver relevant information to your specific interests. You can expect to receive about 4 emails from us every month.

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Can I opt-out from your e-mailing list? 

Absolutely! You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of each e-mail and also in your "My Account" profile if you have an account with us.

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What if I changed my e-mail address or signed up with an incorrect e-mail address?

Your e-mail address is used to identify you as an eNewsletter member. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address.

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Product Reviews FAQs 

Introduction to Product Reviews gives you the ability to express your opinion on products you've recently purchased so you can help other consumers like you find the most appropriate product for each specific need.

Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.

Links to see all posted consumer reviews as well as a link to add your own product review are also available.

To enter a new review, just click on "Write a Review" and answer the short questionnaire. We ask for a valid email address in order to validate the legitimacy of the review. Also, our consumer care department may try to contact you to help you solve any problems you encounter with the product you've recently purchased.

Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!

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Are all reviews published? 

Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers.

We reserve the right to not publish reviews that are inappropriate based on the following criteria:

  1. Contain advertisements or unrelated topics.
  2. Use profane, offensive or defamatory remarks.
  3. Includes pornographic content.
  4. Tries to duplicate another review.
  5. Reflects the incorrect use of the product

We also reserve the right to correct typos before publishing a review. We would not alter the meaning of focus of a review in any way though.

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How does use your product review? 

The main goal in allowing you to rate our products is to assist other consumers like you find the most appropriate product for each specific need.

As it is also our top interest that you are fully satisfied with your purchase, we may contact you to offer help or alternative solutions to solve any problem you encounter when using our products.

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Facebook FAQ 

Victor Official Rules and Regulations

Official rules and regulations coming soon.

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If after reviewing this section you still have some
questions or concerns, please do not hesitate to call us at 855-5-VICTOR