To place an order, you may click on the Add to Cart button located near the product you wish to purchase.
When all items desired for purchase have been added to the shopping cart, you may click on the Shopping Cart link located near the top of the right hand side of the page. The shopping cart provides you with a summary of the items you wish to purchase.
From your shopping cart, you may edit or even add/delete the quantity of each product you wish to buy. Also contained within the shopping cart page is a picture of the product itself along with the title and model number, item's price, subtotal, discount amount (if applicable), any applicable sales tax, estimated shipping cost, estimated delivery time and your order's subtotal.
Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 30 minutes. If you wish to save your cart to make the purchase at a later time, just click on Save Cart. Your cart will be saved for 30 days.
By clicking on Secured Checkout you will then be taken through our easy 3-step, 100% secured checkout process encrypted by the Comodo® SSL Certificate. For more information, visit our Privacy & Security Section.
During checkout, your order is confirmed and you are billed, setting forth the process that gets the product fulfilled and ultimately shipped to your desired location.
If you have signed up for a My Account with us, your checkout process will be even faster and more convenient since your shipping and billing addresses will be readily available. Please visit the What is My Account? section for more info.
When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing address, billing information (including the last four digits of your card), the products that were purchased and a total charge. An email confirming the transaction will be sent to the email address that you specified during checkout.
Victorpest.com accepts the following payment methods:
All transactions will be charged in U.S. Dollars.
Enjoy 100% Secure Shopping.
Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo®ensuring a safe, identity-theft free transaction.
So go ahead and start shopping knowing your transactions are safe and secure.
Victorpest.com offers you the capability to track your order. Simply enter your order number at the track your order page and you will receive the most up to date information on the status of your order.
If your tracking status isn't immediately available, please check again later. You will recive a confirmation email when your order is shipped to you.
What if I do not receive my order within the estimated delivery time frame?
Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at 855-5-VICTOR.
Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the the next business day or 2nd business day from the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well.
Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others.
As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days.
Why am I been told an item cannot be shipped to me?
Due to EPA or PMRA regulations some items may not be shipped to all states or Canadian provinces. If an item is regulated in your state/province, you will be able to see the following state regulation note on the product detail page:
CANNOT ship to States:
CANNOT ship to Provinces:
You will still be able to add it to your cart but if the zip/postal code you enter at the moment of checkout belongs to a restricted state/province for the product you are trying to order, you will get an error message and the item will be automatically deleted from your cart when you proceed to checkout.
At that point you have the following options:
1) You order a similar product that is not regulated in your state/province
2) You change your zip/postal code and ship it to a different state/province
If you decide to change your zip/postal code at Step 2 of check out - Shipping Information, and the new zip/postal code belongs to a restricted state/province, the check out process will stop and you will be re-directed to your cart.
YES! When you place an order with us, you can feel confident that your credit card and personal information is protected by a 128-bit SSL encryption from Comodo®. Comodo® is a trusted leader in online security services.
Payment processing is handled by BrainTree™ in a PCI-compliant environment.
My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history are safe with us.
YES! My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by "The Vault" feature from Brain Tree™ and never in our servers for your peace of mind.
Enjoy 100% Secure Shopping. Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.
If you plan on coming back and making future purchases, you will find creating an account with victorpest.com very useful.
My Account will allow you to create wish lists and alerts and to access past orders. While you are creating your profile, you can select to opt-in for the Victorpest.com eNewsletter, which provides valuable tips and advices plus entitles you to receive 10% off ALL your online purchases.
An account is not required to place an order with victorpest.com. My Accounts is designed to create a more satisfactory shopping experience for you.
To create an account with us, just go to My Account and sign up by providing your a user name, email address and a case sensitive password consisting of 7-10 characters.
You can also opt-in/out the victorpest.com eNewsletter under My Profile as well as provide us with some demographic information that would help us tailor our offers and communications to your interests.
Once your account is created, you can provide multiple shipping and billing addresses, which will simplify your checkout process.
You have the option of making purchases with or without an account. If purchases are made without an account, your information will have to be reentered every time you return to victorpest.com to make purchases.
My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by Braintree's "The Vault" feature and never in our servers for your peace of mind. [ back to top ]
How do I log-in into My Account?
You can log-in into your account from either the link at the top left of every page or during the checkout process. To log-in to your victorpest.com account, simply enter your username and password.
Should you lose or forget your victorpest.com password, click on "Forgot Password," enter your ID (email address) and a temporary password will be emailed to you.
Similar to the idea of the Wish List, you may save your shopping carts. Just click on the Save Cartbutton after you have populated your shopping cart. Instead of going through the checkout process, you will be asked to sign-in into your account so your cart can be stored.
If you do not have a My Account with us, you will be re-directed to creating one. Saving your cart gives you the ability to purchase the order in the future.
Saved carts will be stored in your profile for 30 days.
If you have an account with us, you may set a reminder to make a purchase on a future date. The reminder will arrive via email a number of days (that you choose) before the event or date in question. You may set the reminder to "Once" or "Yearly” and add a personal message that will be contained within the text of the Reorder Alert email.
Reorder Alertsare a handy way to help you replenish products that you need season after season or even a couple of times during a season. For example, if you know that your rodent season starts in November, why not set up Reorder Alert that reminds you to order rodent products before the season begins (like the first week of October)—rather than running out to the store when you find yourself in need? Chances are you may need more than one of these products during the fall season!
Reorder Alerts also give you the capability to set up personal reminders such as holidays, anniversaries and more!
Why should I sign up for the victorpest.com eNewsletter?
The victorpest.com eNewsletter provides information and tips specific to your interests.
You may set your preferences on any of the following categories that interest you: Mole & Gopher Control, Rat & Mouse Control, New Products,The Latest in Pest Control News, and well as Exclusive Offers.
Also, by signing-up for the victorpest.com eNewsletter, you will be among the first to know about special offers, new product launches and more!
Do I get any discounts for being a victorpest.com eNewsletter member?
YES! By signing up for the victorpests.com eNewsletter, you will receive a 10% off discount on all of your online purchases. If you are logged-in, the discount will automatically display in your cart. Otherwise, you'll see it during checkout.
The eNewsletter discount may not be combined with any other coupon or discount. You will have the choice to use your standard eNewsletter discount or another coupon, whichever offers a higher discount. Coupons cannot be combined with any other promotion.
Absolutely! You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of each e-mail and also in your "My Account" profile if you have an account with us.
What if I changed my e-mail address or signed up with an incorrect e-mail address?
Your e-mail address is used to identify you as an eNewsletter member which entitles you to receiving 10% off discount on all your victorpest.com orders among other privileges. Therefore, your e-mail address cannot be changed.
If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address.
Victorpest.com gives you the ability to express your opinion on products you've recently purchased so you can help other consumers like you find the most appropriate product for each specific need.
Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.
Links to see all posted consumer reviews as well as a link to add your own product review are also available.
To enter a new review, just click on "Write a Review" and answer the short questionnaire. We ask for a valid email address in order to validate the legitimacy of the review. Also, our consumer care department may try to contact you to help you solve any problems you encounter with the product you've recently purchased.
Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!