While it's true that the 5 GHz band is much faster than the 2.4 GHz band, the strength of the 5 GHz band is not as strong. The 2.4 GHz band is able to travel a greater distance and pass through walls while maintaining a strong signal. Since the Smart-Kill® Trap can be placed anywhere in the home, we have determined that using the 2.4 GHz band will provide optimum performance.
How do I change the band on my router to 2.4GHz?
The Smart-Kill® Trap is engineered to work on the 2.4 GHz frequency band because 2.4 GHz has better range than a 5 GHz frequency band. It will not work on the 5GHz frequency. Many of the newer models of routers come with simultaneous 5 GHz and 2.4 GHz bands. This is called a Dual Band Router.
Separating the 2.4 GHz band from the 5 GHz band is required for the Smart-Kill® Trap to perform properly. During the setup process, both your mobile device and your Smart-Kill® Trap need to connect to the 2.4 GHz signal.
It is not mandatory to disable the 5GHz band completely and it is possible to separate the two bands by opening your router settings and changing the name (SSID) of each band. Then, simply connect to the WiFi name allocated to the 2.4GHz band on your phone and the Smart-Kill® Trap during setup.
The first step is to determine what type of router you have. Find the make and model of your wireless router; this is typically found on the router itself.
Logging into your router configuration page:
Every router has a configuration page where the user can change and alter settings to personalize his or her wireless network for the best conditions. Every router has an IP address (internal Protocol) that can be entered into a web browser's address bar. This can vary from router-to-router, though. Visit Set up Router for more information.