Have Questions? Below are answers to the most commonly asked questions related to ordering from victorpest.com
How do I place an order online?
To order a product, visit its product page on our website, select your desired quantity and select the red ADD TO CART button. When a product is added to your cart, you will see a pop-up notification in your Shopping Cart on the top right-hand corner of your screen.
You will see the items, along with the number currently in your cart as well as the total cost of your current order before shipping is calculated. You may edit your cart from this view.
When you are ready to complete your purchase, click the PROCEED TO CHECKOUT from the cart.
As a registered user, your checkout process will be even faster and more convenient because your shipping and billing addresses will be readily available. You will also have easy access to past orders and the ability to reorder quickly. Best of all, you will receive rewards points for every order which can be used for discounts on future purchases.
When you have successfully completed your order, an Order Confirmation screen appears. An email confirming the transaction will be sent to the email address that you provided during checkout.
How do I pay for my order?
Victor®'s website currently accepts:
All transactions will be charged in U.S. dollars and offer 100% secure shopping.
Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.
How do I track my order?
Victor® allows you to easily track your package from our website. Head over to the Track Your Order page and enter the order number, the last name used on the order, your zip code, and your email address used to make the purchase. Click the red SUBMIT button at the bottom of the page and you will be taken to a page with your tracking information.
If you are having any issues locating this page or your order number, please reach out to our customer service team at 855-5-Victor.
What if I do not receive my order within the estimated delivery time frame?
While this does not happen often, delays can be due to an entry error, an incorrect address, or shipping delays due to a carrier issue. If you have not received your order or a confirmation within 7 days from the estimated delivery date please contact our customer service team at 855-5-Victor.
What do I do if my merchandise arrives broken or damaged from the carrier?
If you received your order and it suffered damage during shipping, refuse delivery if possible. If not, take a picture clearly showing the damage and call our customer care team for further assistance at 855-5-Victor.
Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the the next business day or 2nd business day from the day they are shipped. Orders are only shipped during business hours and will not be shipped over the weekend or on holidays. Carriers can only deliver during business days as well.
Placing your order late in the day or after shipping companies have picked up their last shipment may be a factor in the delayed shipping time. Due to the complex nature of some orders, it may take extra time to pack and ship than others.
As a general rule, you can expect next-day shipping orders to arrive within 2-3 days and second-day shipping orders to arrive within 3-4 days.
For more details, please visit our shipping information page.
Do I have to pay taxes for my order?
Yes. Victor® collects sales tax for all online orders in the United States.
Why am I being told an item cannot be shipped to me?
Some items may not be eligible to ship to certain states due to EPA or PMRA regulations. If an item is regulated in your state, you will see a notice similar to the following on the product description page:
CANNOT ship to States:
AK, CA, CT, DC, DE, HI.
While you can add the item to your cart, you will not be able to purchase it if the zip code you enter during checkout falls into a regulated state. If this occurs, you will receive an error message and the item will be automatically deleted from your cart when you proceed to checkout.
Is my information secured?
Yes. Your information is secured through Braintree.
All payments made through our sites are processed by Braintree, a Level 1 PCI DSS payment gateway. Credit card data is routed through Braintree’s secure backend with modern encryption features. Your payment credentials are not processed or stored on our servers. For more details on how we keep your information safe, please visit our Privacy and Security page.
Is info I enter in My Account secured?
Yes. Your account details are encrypted using Transport Layer Security (TLS) technology, the industry standard for protecting internet activity. Your payment credentials are not processed or stored on our servers. For more details on how our security measures prevent information theft, please visit our Privacy and Security page.
Why should I sign-up for My Account?
Signing up for an account on our website makes your next shopping experience much easier and faster. You'll enjoy the luxury of a quick checkout, access to past orders, the ability to reorder, and the benefit of reward points that can give you discounts on future purchases.
You can store your shipping and billing information to speed up the checkout process with the knowledge that your information is safe, secure, and will never be shared. In addition to these perks, you can also make wish lists, receive alerts on new products, and even opt in to valuable tips, advice, and articles.
While an account is not necessary to make a purchase, it is designed to create a more satisfactory shopping experience for you.
How do I sign-up for My Account?
To create an account with us, click on the "Sign In/Register" link at the top of the page. Complete your registration by providing your username, email address, and a password. You will also receive the option of opting in or out of our eNewsletter.
Once your account is created you can provide a shipping and billing address to simplify your future checkout process.
How do I log-in into My Account?
There are two ways you can login to your account. You can click on the Sign In/Register link located at the top right-hand corner of our website and enter your information, or you can login once you've begun the checkout process after reviewing your cart. Once you select one of these options, you will be prompted to enter your username and password in the provided fields.
Should you lose or forget your password, click on the "Forgot Password" link, enter your ID/email address and a temporary password will be emailed to you.
How do I create a Wish List?
You can create a wish list after you've set up your account on Victorpest.com. To add an item to your wish list, simply go to that item's page on our site and click on the "Add to Wish List" button on that page. You can access your wish list at any time from your account without any obligation to buy.
What if I created my account with an incorrect email address?
Your email address is your login ID, therefore your email address cannot be changed. If the email address you used to create your account is incorrect, you will need to create another account with the correct address.
Why should I sign up for the Victorpest.com eNewsletter?
The Victor® Pest eNewsletter provides useful tips, articles, information about new products, exclusive deals, and details about upcoming sales.
You can tailor the information you receive by setting your preferences in your account. We send approximately 4 emails per month, so you will never receive spam emails from us.
Will my inbox be hit with a ton of "junk" mail if I sign up for the Newsletter?
Never! Our goal is to deliver relevant, interesting information that is specific to your interests and needs. You can expect to receive approximately 4 emails from us every month. Note: Any transactional emails that you receive after making a purchase are not included in this count.
Can I opt-out from your e-mailing list?
Absolutely. You can opt out from all email communications at any time by clicking on the "Unsubscribe" link at the bottom of each email. If you have an account on our website, you can also log in to your account and unsubscribe. Note: You cannot opt out of receiving emails regarding order and shipping confirmation that occur after an order has been placed.
What if I changed my e-mail address or signed up with an incorrect e-mail address?
Your email address is used to identify you as an eNewsletter member and cannot be changed.
If the email you used to sign up for the eNewsletter is incorrect or has changed, you will need to sign up again with the correct email address.
Product Reviews FAQs
Introduction to Product Reviews
Victorpest.com gives you the ability to express your opinion on products you've recently purchased so you can help other consumers like you find the most appropriate product for each specific need.
Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.
Links to see all posted consumer reviews as well as a link to add your own product review are also available.
To enter a new review, just click on "Write a Review" and answer the short questionnaire. We ask for a valid email address in order to validate the legitimacy of the review. Also, our consumer care department may try to contact you to help you solve any problems you encounter with the product you've recently purchased.
Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!
Are all reviews published?
Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers.
We reserve the right to not publish reviews that are inappropriate based on the following criteria:
- Contain advertisements or unrelated topics.
- Use profane, offensive or defamatory remarks.
- Includes pornographic content.
- Tries to duplicate another review.
- Reflects the incorrect use of the product
We also reserve the right to correct typos before publishing a review. We would not alter the meaning of focus of a review in any way though.
How does Victorpest.com use your product review?
The main goal in allowing you to rate our products is to assist other consumers like you find the most appropriate product for each specific need.
As it is also our top interest that you are fully satisfied with your purchase, we may contact you to offer help or alternative solutions to solve any problem you encounter when using our products.
Victor Official Rules and Regulations
Official rules and regulations coming soon.
If after reviewing this section you still have some questions or concerns, please do not hesitate to call us at 855-5-VICTOR