Questions about Smart-Kill™ Wi-Fi Electronic Rat Trap
While this trap may kill some mice, it is designed to accomodate the size of rats, and will not be as effective in controlling mice. If you wish to eliminate mice, we recommend using the Smart-Kill™ Wi-Fi Electronic Mouse Trap (M1) for best results.
In order to clean your trap, we recommend using a hydrogen peroxide topical solution (available at most drug stores) and an old toothbrush to clean the inside of the chamber. Follow the steps at https://www.victorpest.com/customer-support/m2/cleaning for best results.
This product is designed to effectively eliminate rats, and is intended to be used indoors. We do not recommend using this trap outdoors.
The life of the batteries when the trap is 'waiting for a kill' will vary significantly depending on the brand and type of battery as well as the temperature.
The trap will still be effective, but no notifications will be sent out.
This unit will output approximately 6,000 volts.
This product is designed for rats only, it is not recommended for mice.
The light will not stay on, the app will send and alert if there is a loss of connection which indicates a loss of power.
There are several reasons a trap would display that error during setup. Please contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for assistance.
This trap does not need a Wi-Fi connection in order to deliver a shock, however, without a Wi-Fi connection it will not be able to send alerts to the app.
Cold temperatures affect the battery life. We recommend using lithium based batteries as they function well at reduced temperatures.
We recommend using non-rechargeable batteries for these traps.
Yes. The trap is linked to an account. If the same account is used across multiple devices they will all receive alerts.
We would like to know more about this experience. Please contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for assistance.
This product will kill both rats and mice.
Yes, this trap can be used without connecting to the app/WiFi.
We apologize for this experience! For further help, please feel free to contact us directly. Our Consumer Relations Team can be reached at 1-855-5-VICTOR (1-855-584-2867).
The app will show you the last recorded activity that the trap experienced. This could be a catch, or low batteries. If neither of these occur, the trap will still check in with the app every 24 hours to make sure it is still connected. This would also be reflected as the "last activity".
Our electronic traps are intended for indoor use only.
Snap traps are often a good option for use outdoors.