Smart-Kill™ Wi-Fi Electronic Rat Trap
- Product Review (submitted on November 21, 2019):
I experienced rats in the attic and was capturing them with an old-fashioned rat spring trap. The challenge was that I needed to take out my ladder every few days and check which was a major inconvenience. This was why when I came across the WiFi Rat Trap I was very excited because I would know the status of the trap at all times. However, what I have discovered while using the product is the following: - No audible sound or visual indicator that the shock component of the trap is working. After 4 months of using the trap without any kills and still using a spring loaded rat trap that is killing rats, you begin to question if the electronic rat trap is working. - Even placing steel wool in the trap, there is very little spark again supporting does this trap have enough shock to kill a rat. However, when calling Victor about the product and getting support, it was one of the best experiences I have encountered. The rep was very helpful and pleasant. They provided me a replacement product at no cost. This is the reason why Victor products will always be my first choice. My rating for this product would increase if there was a visual indicator that the trap is working plus I would have a few kills.
Response From Victor®Jules : Consumer Relations Representative
We are glad to hear that your experience with our support team was so pleasant! We strive to make every aspect of your experience positive. We will pass on your suggestion for an additional visual or audio cue to our Product Managers. Please let us know if we can assist with anything else in the future at 1-855-584-2867.