Smart-Kill™ Wi-Fi Electronic Mouse Trap
- Product Review (submitted on October 19, 2019):
Let's start with the quality of the instructions which come with the SMART-KILL trap. Has the Victor marketing team ever tested these directions with the people who will try to use them? How about making the entire document larger so the type font size can on the mobile phone screens can be read. Also how about including a drawing? I have just spent one hour trying to figure out where the bait cup is located. Maybe "bait cup" is the wrong word for it if it is where I think it is. I called the support telephone number with no support other than recorded messages which were no help at all. Actually they were very irritating because I would press "0" to talk to a representative only to get put back at the beginning of the call cycle with the recorded message. I called at 9 am on a Saturday. There was no message indicating the customer service hours to talk to a real person.
Response From Victor®Lauren : Consumer Relations Representative
Thank you for taking the time to share this feedback. We apologize for this experience and have shared these concerns with our Product Managers for review. The bait cup is located on the small door on the back of the trap. If you have additional questions, please feel free to reach out to us directly at 1-855-5-VICTOR (1-855-584-2867), Monday - Friday, 8AM to 5 PM EST.