Response From Victor®
Susan : Consumer Relations Representative
It is great to hear how successful the traps were the first night! If any dirt or debris has found its way to the metal plates inside the trap, it may prevent the trap from sensing when mouse or rat enters. To clean the trap, first turn it off and remove the batteries. It can then be set in a shallow disposable pan with an inch of warm water and a squirt of unscented dish soap and allowed to soak for an hour. The metal plates should be gently cleaned with a soft disposable brush and the trap allowed to air dried fully. After it has dried, the batteries can be re-inserted and the trap is ready to be baited again. If using a bait such as peanut butter, it should be placed in a plastic bottle cap rather than directly onto the plates.
We hope this information is helpful and we apologize for this experience. Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any questions.