Response From Victor®
Lauren : Consumer Relations Representative
Thank you for sharing this experience with this trap. If a few catches have been made in the trap, we would recommend cleaning off the metal plates to ensure no dirt or debris from the kills remains on them.
To do so, we recommend turning off the trap and removing the batteries. Then, take a disposable, shallow pan and fill it with approximately two inches of warm water and unscented dish detergent. Allow the bottom of the trap to soak for one hour and then gently scrub the metal plates with a soft disposable brush. Gently rinse off the metal plates with water and allow the trap to air dry. It is very important that no water or moisture comes into contact with the electronics in the upper portion of the trap.
One the trap has dried, the batteries can be inserted and the trap can be baited. If rodents have been avoiding the trap, we would recommend trying an new location along walls and paths where rodent activity has been spotted.
We appreciate this feedback and hope this information has been helpful. Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for additional assistance.