Most Recent Customer Reviews
Review RateWorks Great When it Works
Bought 3 late in the season last year so only put them out this year 2 weeks ago for the first time. Was amazed the first night we got a rat. Next day a mouse. Second night …. it rained. Brought them in to dry them out … green light didn't come on when we turned them back on. Changed the batteries …. nothing. Since we had only put 2 out we put the same batteries in the unused unit. Light came on fine. So if you think it is going to rain bring them it because apparently they don't like the rain. Very disappointed we are down to one unit and that they wasn't anything noted about the fact they don't like the rain.Response From Victor®Jennifer : Consumer Relations Representative
Thank you for providing this feedback! This trap is designed for indoor use only. Using the trap outdoors could cause the unit to malfunction and will also void the warranty. We apologize for any confusion!
Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any questions or for additional assistance.
I had one that isn't working right....but no response from Victor. The ones that do work...work ok...I think there are cheaper better brands out there that do the same thing much better.Response From Victor®Jennifer : Consumer Relations Representative
We apologize for this experience and would like to learn more about what is occurring. For troubleshooting assistance, please feel free to contact us directly. Our Consumer Relations Team can be reached at 1-855-5-VICTOR (1-855-584-2867).
Review RateWorks, but battery cost is expensive. Impossible to clean. No customer support.
The Rat Zapper with 4 D cells works. BE PREPARED TO ADD A NEW SET OF D-CELLS every couple of months whether you catch anything or not...That's about $6.00 a set or $36 a year in batteries. I have 3 traps so THAT IS $108 A YEAR ! Also, it is constructed so that it is almost impossible to clean the decomposed dead rat tissue from on and around the bottom electrode. The company has never responded to any information emails. Critters crawling over and on the trap have more than once stepped on the rocker power switch and turned it off and subsequently retrieved the bait (It is easy to know that you have set it properly, because the bright green LED flashes for about 2 seconds when it is turned to on.)Response From Victor®Patty : Consumer Relations Representative
We are very sorry to learn about this, Bill, and appreciate the feedback.
To clean this trap, we recommend the following steps.
1. Remove the batteries.
2. Fill a shallow disposable pan with 1 inch of hot water and a dab of dish soap.
3. Allow the unit to soak for one hour.
4. Gently scrub the metal plates with a disposable bottle brush.
5. Rinse the metal plates with clean water. Be sure no water touches the upper portion of the trap.
6. Allow to air dry completely.
Our Consumer Relations Team will be glad to provide additional assistance. Please give us a call at 1-855-5-VICTOR (1-855-584-2867). We strive to answer all incoming emails within 24 hours of receipt and would like to learn more about the situation.
Review RateNice looking product, but have only caught two rats in weeks. They're still out there, but not going for the variety of bait I have been putting out. Smart rats, I guess.
The products are very nice, but I have only caught two rats in weeks - one big one and one little one. The smaller ones are running around, but not going for it. I have tried a variety of bait. I'm just going to keep on trying - these rats are too smart! It could be the smell of the products so was trying to use diffrent bait with strong smells.Response From Victor®Patty : Consumer Relations Representative
Thank you for sharing this feedback. We apologize for the experience and will be happy to help.
Trying different baits will often increase the catch rate. In addition to peanut butter or a similar high-protein spread, we recommend hot dog, back, or beef stick for Norway rats and nuts, dried fruit, or berries for roof rats.
Feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any additional questions.
Review RateWorks but batteries do not lastI like that the zapper eliminates rats as humanely as possible, but the batteries do not last as advertised. Mine took care of one rat in my attic, then a few days later misfired on another rat (who's been avoiding it carefully ever since), and then would not reset again less than a month later. So 60 kills or 2 years standby is very misleading. I used brand new, brand name, alkaline batteries.
This product would be much better if it had the option to run on a rechargeable pack, maybe using a couple of 18650 lithium cells.
ps, the rat-tale is a must have for attic use!Response From Victor®Patty : Consumer Relations RepresentativeWe apologize for this experience. This feedback will be shared with our Product Manager for review.
This trap is covered by a one year replacement warranty. Please give our Consumer Relations Team a call at 1-855-5-VICTOR (1-855-584-2867) with additional questions.
Review RateGreat for a little whileI had three of these working in my yard and managed to dispatch maybe a dozen or so rodents until they started disarming for no reason. One just stopped working, and the other two keep disarming, and the rodent/battery ratio they give for these is way off. I also had an older model that just stopped working for no apparent reason.Response From Victor®Patty : Consumer Relations RepresentativeWe appreciate the time taken to provide this feedback and apologize for the experience. As this is an electronic devise, we do recommend this product for indoor use only. For best results, it should be cleaned after each use to remove any debris or fluids that could cause the unit to trigger. Our Consumer Relations Team will be glad to provide troubleshooting assistance. We can be reached at 1-855-5-VICTOR (1-855-584-2867).
Review RateGood product
Bought these about a month ago ...work good...only downfall is that if something like a leaf blows in to it it wont work.Response From Victor®Tara : Consumer Relations Representative
This trap was designed and manufactured to be used indoors for rats only. If this trap is used outside, the unit could potentially short out due to weather conditions, such as rain. We apologize for the experience and appreciate the feedback. Our Consumer Relations Team can be reached directly at 1-855-5-VICTOR (1-855-584-2867). Please feel free to contact us for further assistance.
Review RateNo ratsI bought this over a month ago and only caught mice. I know I have rats because I used a old have a heart trap and caught 9 rats over a period of two weeks. I still will use it because mice are such a nuisance. I drown the rats in our pond and the mice are easy to dispose of. Rats are just too darn smart!
Review RateSmart mice foiled my planI was so happy to catch a rat and a mouse the first night but sadly none since. I think they figured it out and now give the traps wide berth. Will keep trying though.Response From Victor®Lauren : Consumer Relations RepresentativeThank you for sharing this experience with this trap. If a few catches have been made in the trap, we would recommend cleaning off the metal plates to ensure no dirt or debris from the kills remains on them.
To do so, we recommend turning off the trap and removing the batteries. Then, take a disposable, shallow pan and fill it with approximately two inches of warm water and unscented dish detergent. Allow the bottom of the trap to soak for one hour and then gently scrub the metal plates with a soft disposable brush. Gently rinse off the metal plates with water and allow the trap to air dry. It is very important that no water or moisture comes into contact with the electronics in the upper portion of the trap.
One the trap has dried, the batteries can be inserted and the trap can be baited. If rodents have been avoiding the trap, we would recommend trying an new location along walls and paths where rodent activity has been spotted.
We appreciate this feedback and hope this information has been helpful. Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for additional assistance.
Review RateWorked perfectly the first nightThe traps worked great the first night, as I put four baited traps out and got four mice. The next time, I put four traps out and only got one mouse. However, the red lights were on for two of the units without a mouse inside...false alarm? Maybe I have no more mice or maybe the traps need to be washed between killings?Response From Victor®Susan : Consumer Relations RepresentativeIt is great to hear how successful the traps were the first night! If any dirt or debris has found its way to the metal plates inside the trap, it may prevent the trap from sensing when mouse or rat enters. To clean the trap, first turn it off and remove the batteries. It can then be set in a shallow disposable pan with an inch of warm water and a squirt of unscented dish soap and allowed to soak for an hour. The metal plates should be gently cleaned with a soft disposable brush and the trap allowed to air dried fully. After it has dried, the batteries can be re-inserted and the trap is ready to be baited again. If using a bait such as peanut butter, it should be placed in a plastic bottle cap rather than directly onto the plates.
We hope this information is helpful and we apologize for this experience. Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any questions.