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Most Recent Customer Reviews

3 Item(s)

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Review posted on swww.victorpest.com
May 28, 2019
Did not kill rat lounging in trap By DaveC426913

Staring into the eyes of a very live rat in my trap. TRAP DID NOT KILL IT. Have tested the device: power lights and Wifi light go on and everything, but no more zap. I knew it was working because it killed a couple of small mice the other day. In case it was the batteries I bought and installed a fresh pair just now. So my guess is that it has blown a fuse. Since there is no access to the innards. I now have a fancy brick. I would like a refund please.

Response From Victor®
Kristen : Consumer Relations Representative

These traps are covered by a 30-day return policy and a 1-year replacement policy. Please contact us at consumers@woodstream.com so we can see if we can find a solution, or to start a return or replacement for you.

Review Rate
Review posted on swww.victorpest.com
January 15, 2019
Connection problem By jerry

Same problem as reviewer below...will not connect properly. Have to return. Unsecured access to network?

Response From Victor®
Kathryn : Consumer Relations Representative

Hello,


We are sorry to hear about this experience. There are several reasons a trap may not be connecting properly. Please contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for assistance, we are happy to help!

Review Rate
Review posted on swww.victorpest.com
December 11, 2018
Save Your Money By Beeah

Thought it would work out, downloaded the app to my smartphone, but once I scanned in the code, I got the message that my trap was already registered to another account so I couldn't use it....so I used a more traditional method which worked out ok....Not worth the $70 I will be returning this back :-(

Response From Victor®
Jennifer : Consumer Relations Representative

Hello,

Thank you for providing this feedback! We are very sorry for this experience and are happy to resolve it for you! Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for further assistance.

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