- 8 Item(s)
Most Recent Customer Reviews
- 8 Item(s)
Review RateNot working
The rat/mouse ate the bait without being caugt by the trap.Response From Victor®Lauren : Consumer Relations Representative
Thank you for sharing this feedback. We are sorry to hear that this occurred and would like to learn more. Please feel free to contact us at 1-855-584-2867 for assistance
Review RateNot worth $40
The concept sounded great until I found out the rat chewed the plastic bait door off . On a fully metal trap , why would you make the bait door plastic ? The one place the critter will be smellingResponse From Victor®Lauren : Consumer Relations Representative
Thank you for sharing this experience. We are sorry to learn that this happened with your trap. We appreciate this feedback and have shared these concerns with our Product Manager for review. It is backed by a 30 day return policy. Reach out to us at 1-855-584-2867 for assistance.
Review RateWIFI no good on this trap
Will have to return. For some reason it only stays connected to wifi for about a day then no more and have to once again reconnect it manually. I might as well have a cheap snap trap if I am checking on a daily basis.Response From Victor®Rachel : Consumer Relations Representative
We are sorry to hear this! If you got an alert that your connection was lost, there are a few possible causes. We suggest checking to make sure the trap is on and that the batteries are fresh. Another possibility is that the trap is out of range. Please feel free to contact us directly at 855-584-2867 for additional assistance.
Review RateOnly worked twice then it doesn’t work anymore
It killed two rats, then it didn’t work anymore!! Even I replaced new batteries, the rat just went inside ate the bait and came out harmlessly. I had Arlos recording the actions!! The ROI of victor is too low! Only two rats then it burned out!!Response From Victor®Lauren : Consumer Relations Representative
Thank you for sharing this recent experience with this trap. We apologize that this occurred and would like to learn more so we may better assist. Our traps are covered under a one year replacement policy. Please feel free to email us directly at email@example.com for assistance.
Review RateUnresponsive app
Already spend an hour trying to create an account on their app. Says it’s created but could not login. No email for forget password. Only the welcome email + confirm registration came through. Cannot use the app or the trap until I can get the trap to the app. Waste of time and moneyResponse From Victor®Lauren : Consumer Relations Representative
Hello Rajesh - We apologize that this is occurring. Please reach out to us directly at 1-855-5-VICTOR (1-855-584-2867) for assistance.
Review RateDid not kill rat lounging in trap
Staring into the eyes of a very live rat in my trap. TRAP DID NOT KILL IT. Have tested the device: power lights and Wifi light go on and everything, but no more zap. I knew it was working because it killed a couple of small mice the other day. In case it was the batteries I bought and installed a fresh pair just now. So my guess is that it has blown a fuse. Since there is no access to the innards. I now have a fancy brick. I would like a refund please.Response From Victor®Kristen : Consumer Relations Representative
These traps are covered by a 30-day return policy and a 1-year replacement policy. Please contact us at firstname.lastname@example.org so we can see if we can find a solution, or to start a return or replacement for you.
Review RateConnection problem
Same problem as reviewer below...will not connect properly. Have to return. Unsecured access to network?Response From Victor®Kathryn : Consumer Relations Representative
We are sorry to hear about this experience. There are several reasons a trap may not be connecting properly. Please contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for assistance, we are happy to help!
Review RateSave Your Money
Thought it would work out, downloaded the app to my smartphone, but once I scanned in the code, I got the message that my trap was already registered to another account so I couldn't use it....so I used a more traditional method which worked out ok....Not worth the $70 I will be returning this back :-(Response From Victor®Jennifer : Consumer Relations Representative
Thank you for providing this feedback! We are very sorry for this experience and are happy to resolve it for you! Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for further assistance.