Most Recent Customer Reviews
Review RateYou need 2.4 GHz WiFi
I got through the wifi set up process and kept receiving the error “access denied bad request”. Called customer service and apparently you have to have 2.4 GHz network, not 5 GHz or dual. Would have been nice to know in the product description and/or instruction manual what type of network you need to have in order for the trap to connect to. Now I have to go through the hassle of returning the product and buying the non-WiFi version.Response From Victor®Kathryn : Consumer Relations Representative
We appreciate you taking the time to provide us with this feedback and have shared your comments with our Product Manager. These traps are designed to function with 2.4GHz wireless. They are covered by our 30-day guarantee and a 1-year replacement policy with a copy of the purchase receipt. Please contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any questions. We are happy to help.
Review RateSave Your Money
Thought it would work out, downloaded the app to my smartphone, but once I scanned in the code, I got the message that my trap was already registered to another account so I couldn't use it....so I used a more traditional method which worked out ok....Not worth the $70 I will be returning this back :-(Response From Victor®Jennifer : Consumer Relations Representative
Thank you for providing this feedback! We are very sorry for this experience and are happy to resolve it for you! Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) for further assistance.
Looks good--so far the conventional wooden rat traps are out performing the electric one
Review RateClean, fast and easy.
Ingenious! Perfect for hard to access location. Easy set up, well designed app for successful capture notifications. Clean kill, no mess and easy carcass disposal.
Please Please make an outdoor version!! We set it up pretty easily. Within 1 hour we caught a Sumo sized rat. Got notified by iPhone and was easily to dispose of. Just tip it into the trash. We set it up on out patio under our table. Awesome would give 5 stars if it was outdoor capable.Response From Victor®Susan : Consumer Relations Representative
Thank you for sharing your success! It is great to hear how well and how quickly the trap worked for you.
We appreciate your feedback regarding an outdoor version and will certainly keep that in mind for future products.
Please feel free to contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any questions.