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Review posted on swww.victorpest.com
January 9, 2019
You need 2.4 GHz WiFi By Amber

I got through the wifi set up process and kept receiving the error “access denied bad request”. Called customer service and apparently you have to have 2.4 GHz network, not 5 GHz or dual. Would have been nice to know in the product description and/or instruction manual what type of network you need to have in order for the trap to connect to. Now I have to go through the hassle of returning the product and buying the non-WiFi version.

Response From Victor®
Kathryn : Consumer Relations Representative

Hello,

We appreciate you taking the time to provide us with this feedback and have shared your comments with our Product Manager. These traps are designed to function with 2.4GHz wireless. They are covered by our 30-day guarantee and a 1-year replacement policy with a copy of the purchase receipt. Please contact our Consumer Relations Team at 1-855-5-VICTOR (1-855-584-2867) with any questions. We are happy to help.

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