- 2 Item(s)
Most Recent Customer Reviews
- 2 Item(s)
Review RateSo so
Not well thought out customization of the menus- either on or off. Once said activity but no mouse. Called victor and no help answering. Did catch mouse x2 but text was delayed for two hrs- then noticed a notification. So works ok but really should have a little more tech customization included- sounds , what’s on and what’s off -
Review RateCritical info omitted from Smart-Kill Wifi Elecktronic mouse trap instruction manual
Smart kill electronic mouse trap seemed to work great. Setup was easy; just followed directions in instruction pamphlet. Set trap at 11:30 pm; got message that mouse was caught at 6:17am. Wonder if alkaline batteries are better than rechargeable, because newly charged 2300 mAh rechargeable batteries went to 48% charge when set trap and then to 39% after Mouse was caught. UPDATE 9/13/19: Correction: Mouse was NOT caught this morning. Mouse poop and urine were in trap, but no mouse. Per my phoncon w/Ken at 855-5-VICTOR, batteries were probable cause. Why didn't the instruction manual mention this? (When I put in brand new CVS MAX Alkaline batteries, their charge is 93%.) And why can't I get text message alerts? Not happy that I need to reload the trap and hope mouse doesn't avoid it this time!Response From Victor®Jules : Consumer Relations Representative
Hi there! We apologize for your experience so far with this product. We are always happy to assist at 1-855-5-VICTOR (1-855-584-2867), and we have additional troublshooting steps that may help solve the issues described. Don't forget, this product is covered by a 30-Day Satisfaction Guarantee. Give us a call for more information and additional help!