- 8 Item(s)
Most Recent Customer Reviews
- 8 Item(s)
I been using this device, nothing happen mice walks on top of it, what a jokeResponse From Victor®Rachel : Consumer Relations Representative
We are sorry to hear about this and would like to know more about your experience with this trap. Please contact us at 855-584-2867 so that we can help!
Review RateNot 100% kill rate as advertised
Advertises 100% kill rate so far 0% kill rate. Have got the notification twice but each time no mouse; concerned that a mouse will not return to the trap after a non-lethal shock.Response From Victor®Kathryn : Consumer Relations Representative
We're sorry to hear about this! Rodents will still visit a trap after it has been discharged. If this continues, please reach out to us at 855-584-2867, we're happy to help!
Review RateNot as expected
We have bought two of these now, and tried different new batteries. The trap says that a rodent are caugth. Half of the time it is true, half of the time not. After some investigation it turns out that the mices are shocked - but not always enought to die. One time a mice suddenly ran of during emptying the trap :( The traps are placed indoor, but in cold room. We can not find any instructions who says that they has to be placed i well heated rooms.Response From Victor®Lauren : Consumer Relations Representative
Thank you for sharing this feedback. We are sorry to learn that this is occurring with your trap. It is covered under a one year replacement policy. Reach out to us at 1-855-584-2867 for assistance.
Review RateTrap doesn't work
The mouse went in the trap just to the first corner he never goes in all the way I have even left him a trail to go in but doesn't go all the way in I have been dealing with this little guy for a month now and the trap is not working I have used all kinds of different ways to get him to go in there he isn't having it. I'm disappointed that this trap isn't working spent good money for it not to workResponse From Victor®Brandon : Consumer Relations Representative
Trying a different bait could help lure the mouse into the trap. Give us a call at 855-584-2867 for further assistance!
Review RateNo Catch
The bait is gone but no mouse in the trap. I guess the mouse reach the bait through the holes.Response From Victor®Lauren : Consumer Relations Representative
Hello Johan - Thank you for sharing this recent experience with your trap. We apologize this occurred and would like to learn more so we may better assist. Please feel free to reach out to us directly at 1-855-5-VICTOR (1-855-584-2867).
Review RatePoor instructions. Poor customer support.
Let's start with the quality of the instructions which come with the SMART-KILL trap. Has the Victor marketing team ever tested these directions with the people who will try to use them? How about making the entire document larger so the type font size can on the mobile phone screens can be read. Also how about including a drawing? I have just spent one hour trying to figure out where the bait cup is located. Maybe "bait cup" is the wrong word for it if it is where I think it is. I called the support telephone number with no support other than recorded messages which were no help at all. Actually they were very irritating because I would press "0" to talk to a representative only to get put back at the beginning of the call cycle with the recorded message. I called at 9 am on a Saturday. There was no message indicating the customer service hours to talk to a real person.Response From Victor®Lauren : Consumer Relations Representative
Thank you for taking the time to share this feedback. We apologize for this experience and have shared these concerns with our Product Managers for review. The bait cup is located on the small door on the back of the trap. If you have additional questions, please feel free to reach out to us directly at 1-855-5-VICTOR (1-855-584-2867), Monday - Friday, 8AM to 5 PM EST.
Review RateMaybe voltage is not enough?
Not very happy. Spring trap next to this new trap works. The new SMART KILL remains empty. Bait untouched.Response From Victor®Lauren : Consumer Relations Representative
Thank you for taking the time to share this feedback. We are sorry to learn that these traps have not yet yielded results.
If given a choice, a mouse will go to a trap where the bait is out in the open vs. a trap he has to enter to reach the bait. To take full advantage of the "no touch, no view" disposal of the electronic traps, we recommend removing any snap traps from the area.
Please contact us with any additional questions.
Review RateLooks nice, does nothing
Useless. The only thing it catches is mouse poop. Mice come and go as they please, sampling the finest of baits. Have tried numerous placements, same end result. Stick to the $1 traps that actually work.Response From Victor®Lauren : Consumer Relations Representative
Thank you for sharing this feedback. We apologize that this has occurred and would like to learn more about this experience so we may offer additional assistance. Please feel free to contact us at 1-855-5-VICTOR (1-855-584-2867) with any questions.