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- 4 Item(s)
Most Recent Customer Reviews
- 4 Item(s)
Review RateNo Catch
The bait is gone but no mouse in the trap. I guess the mouse reach the bait through the holes.Response From Victor®Lauren : Consumer Relations Representative
Hello Johan - Thank you for sharing this recent experience with your trap. We apologize this occurred and would like to learn more so we may better assist. Please feel free to reach out to us directly at 1-855-5-VICTOR (1-855-584-2867).
Review RatePoor instructions. Poor customer support.
Let's start with the quality of the instructions which come with the SMART-KILL trap. Has the Victor marketing team ever tested these directions with the people who will try to use them? How about making the entire document larger so the type font size can on the mobile phone screens can be read. Also how about including a drawing? I have just spent one hour trying to figure out where the bait cup is located. Maybe "bait cup" is the wrong word for it if it is where I think it is. I called the support telephone number with no support other than recorded messages which were no help at all. Actually they were very irritating because I would press "0" to talk to a representative only to get put back at the beginning of the call cycle with the recorded message. I called at 9 am on a Saturday. There was no message indicating the customer service hours to talk to a real person.Response From Victor®Lauren : Consumer Relations Representative
Thank you for taking the time to share this feedback. We apologize for this experience and have shared these concerns with our Product Managers for review. The bait cup is located on the small door on the back of the trap. If you have additional questions, please feel free to reach out to us directly at 1-855-5-VICTOR (1-855-584-2867), Monday - Friday, 8AM to 5 PM EST.
Review RateMaybe voltage is not enough?
Not very happy. Spring trap next to this new trap works. The new SMART KILL remains empty. Bait untouched.Response From Victor®Lauren : Consumer Relations Representative
Thank you for taking the time to share this feedback. We are sorry to learn that these traps have not yet yielded results.
If given a choice, a mouse will go to a trap where the bait is out in the open vs. a trap he has to enter to reach the bait. To take full advantage of the "no touch, no view" disposal of the electronic traps, we recommend removing any snap traps from the area.
Please contact us with any additional questions.
Review RateLooks nice, does nothing
Useless. The only thing it catches is mouse poop. Mice come and go as they please, sampling the finest of baits. Have tried numerous placements, same end result. Stick to the $1 traps that actually work.Response From Victor®Lauren : Consumer Relations Representative
Thank you for sharing this feedback. We apologize that this has occurred and would like to learn more about this experience so we may offer additional assistance. Please feel free to contact us at 1-855-5-VICTOR (1-855-584-2867) with any questions.