- 2 Item(s)
Most Recent Customer Reviews
- 2 Item(s)
Review RateGreat at Catching, but Poor LongevityWhen working, these traps are Great! On the advice of a friend, I bought three traps in the last two weeks and have had three different problems; one trap caught two mice and then started making a load buzzing sound when turned on, another was missing a door hinge pin so I had to make a tape hinge, and one caught 10 mice and then quit working for no apparent reason. I handled the units very carefully so they were not abused. Not sure why I got three lemons???Response From Victor®Susan : Consumer Relations RepresentativeWe apologize for this experience and appreciate the time taken to share this valuable feedback. If any dirt or debris is on the metal plates, it can cause the trap to not sense when a mouse enters, or the trap may falsely think there is a mouse inside and activate. We recommend cleaning the trap by first turning it off and removing the batteries. Then wipe the metal plates with a damp cloth and allow the trap to air dry fully. Once it has dried, the batteries can be placed back into the trap and it can be turned on.
Please keep in mind that our traps are covered by a one year warranty. Our Consumer Relations Team can be reached at 1-855-5-VICTOR (1-855-584-2867) six days a week. Please feel free to contact us for additional assistance.
Review RateMHB1967I have purchased several of these traps. When they operate correctly they are great. BUT most of them have failed after a few months. I put new batteries in them and they no longer work, or after I press the activation switch they start to buzz after the green light goes out. The quality of these traps needs to be improved significantly.