We value our relationship with you and offer a return policy for most products that you purchase directly from the Victorpest.com website.
If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your full merchandise cost. It's part of our worry-free shopping policy!
Returned products should be in their original condition and packaging and be shipped pre-paid to Woodstream Corporation, Victorpest.com's parent company. Specific items may have additional warranty limitations.
In some cases, a small re-stocking fee may be charged. We can only refund shipping costs if your return is due to any of the following reasons:
We sent the incorrect item(s)
Item(s) arrived damaged
Item(s) did not work because of a manufacturing defect
Contact our Consumer Care department via email or phone at 855-5-VICTOR to request a Return Goods Authorization (RGA) prior to making a return. You will be given an RGA number, which must accompany the item(s) being returned. All product being returned to our warehouse must be authorized and reference an RGA # on the return packing list. We reserve the right to refuse any return that has not been authorized.
Please do not attempt to make a return without getting an RGA first!
Packaging Your Return
Please fill out the RGA information, include the original packing slip with your return, and wrap the package securely.
Affix the return label onto the package.
Write your assigned RGA# in the space provided. For your protection, we recommend that you use UPS or Insured Parcel.